Privacy Policy
Last Updated: November 14, 2025

Aeneas Technologies, LLC (“Aeneas Technologies,” “we,” “our,” or “us”) values your privacy and is committed to being transparent about how we collect, use, and store information. This Privacy Policy explains how we handle information when you visit our website, aeneastech.com, or any other websites or online services we own and operate that link to this Privacy Policy (collectively, the “Site”).

1. Information We Collect
We collect information to operate our Site effectively, communicate with visitors, and improve our services.
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A. Information You Provide
‍When you interact with our Site, you may voluntarily share personal details such as:
- Your name
- Email address
- Phone number
- Messages or form submissions
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This information is collected when you fill out a contact form, request support, or otherwise communicate with us.
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B. Information Collected Automatically
‍When you visit our Site, certain data is automatically collected through analytics and chat tools, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages viewed, time spent on each page, and referring URLs
- Date and time of your visit
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This helps us understand visitor trends and improve our Site’s functionality.

2. Tools and Services We Use
A. Webflow
‍Our website is hosted and built on Webflow, which may use cookies and technical logs to ensure proper performance, design rendering, and security.

Learn more at Webflow’s Privacy Policy.
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B. Tidio Live Chat
‍We use Tidio to provide live chat and customer support. Tidio automatically collects:
- Visitor IP addresses
- Visit history (including which pages are viewed)
- Messages exchanged with our support team
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This allows us to offer real-time communication and maintain conversation history for support purposes.

For more information, see Tidio’s Privacy Policy.
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C. Google Analytics
‍We use Google Analytics to understand how visitors use our Site and to improve our content and functionality. Google Analytics collects data such as:
- IP address
- Browser and device type
- Operating system
- Pages visited and duration of visits
- Referring and exit pages
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Google Analytics uses cookies to track user behavior across sessions and generate aggregated reports.

For details, see Google’s Privacy Policy. You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide customer support
- Improve the functionality, content, and design of our Site
- Monitor and analyze website performance
- Prevent misuse and ensure site security
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We DO NOT sell or distribute email addresses or other personal information to others for their commercial use.
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If you provide personal information to Aeneas Technologies, our employees who have access to this information are required to follow appropriate procedures in handling and disclosing your information.

All personal information about you or your organization that we receive via fax or mail is physically protected.

4. Cookies and Tracking
Our Site uses cookies and similar technologies for the following purposes:
- Remembering preferences and improving your experience
- Measuring visitor behavior through Google Analytics
- Enabling features like live chat via Tidio
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You can control or delete cookies through your browser settings. Disabling cookies may affect the Site’s functionality.

5. Data Retention
Aeneas Technologies, LLC retains all collected data indefinitely. We do not delete any information unless legally required to do so. This includes chat transcripts, analytics data, and submitted form entries.

6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or alteration. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request corrections or updates
- Object to certain types of processing or withdraw consent (where applicable)
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To exercise these rights or for questions about your data, please contact support@aeneastech.com.

8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.

9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational changes, new services, or legal requirements. All updates will be posted on this page with an updated “Last Updated” date.
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By continuing to use the Site after any modifications are posted, you automatically agree to the revised Privacy Policy and all applicable terms in effect at that time.
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We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:
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Aeneas Technologies, LLC
‍Email: support@aeneastech.com
‍Website: https://aeneastech.com